On Wed. March 12 the ramp to the basement in Stn. was covered in snow. Debbie came out to help me down the ramp so I wouldn't slide. I wanted to thank her very much for her help and going the extra mile!! Thanks Debbie!!!!
Jaime is an allstar. I had an elderly patient that couldn't make it to the bathroom and made a mess on the floor. Jaime and Melissa cleaned up the mess and the entire exam room.
Today Janette overcame not only a language barrier but the challenges of helping a handicapped young adult patient. After patiently assisting in finding the best frame choice and completing the lens order. The patient became very agitated and was unable to understand why she could not take the frames with her in the moment. Multiple attempts by the family and Jeanette were made to explain and calm the girl. Seeing no progress in diffusing the situation; Jeanette got her OWN frames from her desk, popped out her lenses and offered her frames to the girl to take with her. Her quick thinking not only calmed the upset patient but made such a positive impression on the family. I thought this example of "giving the shirt off your back" should be shared and recognized.