On Wed. March 12 the ramp to the basement in Stn. was covered in snow. Debbie came out to help me down the ramp so I wouldn't slide. I wanted to thank her very much for her help and going the extra mile!! Thanks Debbie!!!!
Debbie graciously worked through lunch to do a visual field on 5/23/18. We were really busy that day and she was so kind and not hangry. Thank you Debbie for being such a good co worker.
Jaime is an allstar. I had an elderly patient that couldn't make it to the bathroom and made a mess on the floor. Jaime and Melissa cleaned up the mess and the entire exam room.
Today Janette overcame not only a language barrier but the challenges of helping a handicapped young adult patient. After patiently assisting in finding the best frame choice and completing the lens order. The patient became very agitated and was unable to understand why she could not take the frames with her in the moment. Multiple attempts by the family and Jeanette were made to explain and calm the girl. Seeing no progress in diffusing the situation; Jeanette got her OWN frames from her desk, popped out her lenses and offered her frames to the girl to take with her. Her quick thinking not only calmed the upset patient but made such a positive impression on the family. I thought this example of "giving the shirt off your back" should be shared and recognized.
Staunton Front Desk
I know they can't all be stars of the month, but I just want to recognize the Staunton Front Desk. They are always so cheerful and willing to help. Also, they always go above and beyond to make sure everyone is included like having luncheons/gifts for birthdays or expecting mothers. We appreciate everything they do!